NCR Corporation Sucks Customer Reviews and Feedback

From Everything.Sucks

NCR Corporation, previously known as National Cash Register is an American software, managed and professional services, consulting and technology company that also makes self-service kiosks, point-of-sale terminals, automated teller machines, check processing systems, and barcode scanners. NCR had been based in Dayton, Ohio, starting in 1884, but in June 2009 the company sold most of the Dayton...

One of the employees in the US commented, "Company is about the bottom line. The HQ is great, awesome office and workplace but depending on the department where you work, there are endless hours and expectations. Even when KPIs are met and expectations exceeded, at the end of the day it is about how the company can meet their quarterly numbers, regardless of whether that is achieved by making their numbers or laying people off just to trim some numbers to look good every quarter. Overall, solid company, great people, but horrible job security and plenty of finger-pointing going around because people are scared of losing their jobs after they feel comfortable in their roles. Just know that everyone is dispensable and replaceable here. Loyalty is worthless here."

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Field Engineer (Former Employee) says

"Even though I am mid aged I can honestly say NCR is the Worst company I ever worked for...Horrible culture. Couldn't care less about staff or families. Cons: Na"

Sales Associate (Former Employee) says

"NCR has turned its back on all of its great history. No more sales excellence conventions (called CPC) that ncrs founder invented. Sales people are treated like robots by sales management expected to be beholden to sales force (enter data into it twice daily) rather then focusing on their customers. Sales management is pompous and from the outside and doesn’t know retail. But they sure love to hear themselves talk Cons: Everything"

ATM tech. (Former Employee) says

"This is a non-union job and a very stressful one, so you're not allowed to defend yourself when management wants to scold you for any misstep in your job delivery. If you do speak up you're automatically listed as a troublemaker and a disgruntled employee. I spent 12 years at NCR repairing ATM's and I enjoyed what I did thou very stressful especially when you have a manager who isn't very supportive and bias which makes your job a lot harder to do. Within those 12 years, there was a lot of strife going on at NCR such management shakeup and turnovers because of the HIGH demand in their Metric System and meeting customers S.L.A, which had a trickle down effect towards the Field Tech. which had to deal with refurbished shoddy ATM PARTS and poorly engineered ATM's. Some managers will for whatever reason go after certain Techs for speaking out such as myself and make your job very difficult in order to drive you out, I resign because of such a manager. Cons: poor upper management, leadership. Company vehicle policies very strict, invasive of driving record of ones own vehicle."

Field Service Technician (Former Employee) says

"There was a manger shift in my district 3 times from the time of talking to NCR til leaving. Was thrown out to work with no training for 3 months 2 days into the job, never finished the online training. They finally had an opening in training so I had to go even though I was successfully doing the job already. I called ahead to make sure my prescriptions were honored in GA from KS and they said yes. I got down there to training and they won't refill my KS prescriptions a week into a month long training session. I had to go back home and they fired me. Ok. That could maybe expected because I didn't handle it right. The problem is they will lie about the reasoning of firing to make them "feel" more justified. These crooks didn't get me a gas card until 2 months in and I had to pay all expenses, when I turned them in# i was told I waited to long. They said I misused a company credit card to purchase my flight back home, when in fact I purchased the flight on my own dime. Stay away unless you are super desperate is all I can say. They will promise you cisco training also. Don't fall for it. It's the most basic Cisco cert available. It basically makes you "smart hands" for an engineer. Which means you hook up a rollover cable to your laptop and let them remote into your laptop. You don't need a certification to do that and that cert isn't even really known in the industry. I never even heard about it til I came to NCR. Also in training you will hear that the job sucks and they fail to retain people. The instructor in the classroom worked at NCR as a tech, went and worked a full Cons: healthcare, company morale, management"

Field Technician (Former Employee) says

"They will let you go for a system that was bugged and you had no power to fix it cause it was there fault that they had the problem instead of cixing it they want you to Cons: people you work with"

Software Quality Engineer (Former Employee) says

"They lied they laid people of during a pandemic. They kept saying they weren’t and did it anyway. Totally lied to the company. They had no plans. Very unorganized."

Systems Engineer (Former Employee) says

"once you get so old and pay scale too high, you are gone. Doesn’t matter what you know or do. Your value decreases over time. Management does not care about you, only the next spreadsheet. You are just a number. Cons: culture change after move from Dayton to Atlanta, bad culture"

Manager (Former Employee) says

"Very negative work environment horrible management workplace culture at an all time low . Didn't learn anything besides how backwards and click field NCR/Alpharetta is . Cons: employment at NCR"

Customer Engineer II (Current Employee) says

"There is no opportunity for advancement as a field engineer. There is an excessive amount of micro management and zero appreciation for working hard. The benefits are average. You have very little control over your time off and when you get to use it. Worst company I've ever worked for."

Revenue Recognition Manager (Former Employee) says

"Very cliquish with high turnover during less busy times of the year and they lay off people with the excuse of the busy not doing well but a lot of times they have a plan to lay you off months in advance. They reward you based on if you have the loudest voice and fit into their cliques as opposed on how hard you work."

Assembly Line Worker (Former Employee) says

"Very bad company they are only for they self treat employees like for 11 a hour that place literally recommend no one work here I would never ever work this slave yard job again"

Customer Engineer II (Former Employee) says

"Dont get a job with this company. they are absolutly to worse company in America. I had to sue them to get all of my pay. Leadership is a joke. No respect for workforce"

Technical Support Specialist (Former Employee) says

"This was a difficult job experience. I was in an environment with mostly men and in a very disrespectful setting. The work was expected to be quick and Management did not value quality over just giving out believable answers. Cons: Misogynistic, toxic, not good with quality control."

Customer Engineer II (Former Employee) says

"They qualified you in base in a program called 5 star not as a human been or on you experience. They don't care about your family life, all they care about is to having you working, no Christmas or New Year vacations."

Project Manager/Program Controller (Current Employee) says

"As a female virtual employee, I was never given the grade promotion I worked towards for 5 years. A male counterpart received a grade promotion and I was told I wasn't ready."

Administrative Assistant (Former Employee) says

"I worked here for 18 months and thought I mattered. Then my 13 year son died. I applied and got accepted for FMLA. The same day I was approved I was let go. So much for work/life balance. I simultaneously experienced two catastrophic events. This experience showed me what type of company I had been working for. . all along."

Field Engineer II (Former Employee) says

"Horrible management, compensation, and work life balance. Long hours, on call, terrible customers... I could go on and on and on but I won't. I do not recommend this company."

CUSTOMER ENGINEER II (Former Employee) says

"No work life balance, good ole boy culture, training that's worthless in the field, expected to know how to fix everything even though you haven't been trained on equipment, must rely on pictures and trial and error, micro managing, GPS tracking your every move from start if day to end, management only cares about the numbers, and your productivity."

Customer Service Engineer II (Former Employee) says

"They will lie to you about hours ans pay. The amount of overtime can be dangerous as you are constantly driving. I would not recommend this position to anyone."

Software Enginer (Former Employee) says

"My lead was constantly using profanity at me. Nonfter. Cons: AS400 team is weak minded"

Rob Arcidiacono says

"I struggled with 3 or 4 stars.... POS Highway is responsive to issues and resolves them in a timely manner. The staff is great to work with and with the different time zones of there staff cover mot of our open hours which is very helpful being on the east coast! We do find that we have reoccurring issues that take billable hours. This may be our own companies fault for some but other times are things we have no access to. We have 2 stores and keeping the data linked seems to always have an issue. I feel that ongoing training, videos and updates would help everyone understand and use counterpoint better but, I have yet to see that offered. Over all better then other POS companies but I feel lacking where all IT companies lack in offering more then fixing issues."

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